ProSublimation Returns Policy

Updated Jan 2020

You can return a product within 30 days after you have received your item and we will gladly offer you a refund or replacement.

Please make sure that your item is unused and in the same condition you received it. We do reserve the right not to refund or exchange if the product shipped back to us is not in acceptable condition. Please submit your proof of purchase or receipt to complete your return.

Do not send your parcel back to the manufacturer. Please note that buyers will initially have to bear all costs of returns, with a proper tracking number for the parcel. We shall not be responsible on any parcel missing en-route to us if there is no tracking available for the parcel. On acceptable receipt of the goods we will make good the cost of your return shipment at the same rate as it was originally shipped by us, currently £6.95.

For return inquiries, please send an email to info@prosublimation.co.uk.

Refund Policy

Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of our refund.

If the refund is approved, it will be processed, and credit will automatically be applied to your credit card or your original method of payment.

Late or Missing Refunds

If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank since there is often some processing time before a refund is processed.

How To Contact Us

Please contact us if you have any questions about our privacy policy or information we hold about you, or if you want to review, check, correct, request erasure or object to processing:

By email at:
info@prosublimation.co.uk

In writing:
Pro-Sub Limited
26 Church St
Godalming
GU7 1EW